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Work Hours
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Weekend: 10AM - 5PM
Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
When you register at SpinKings, completing verification is essential before you can withdraw winnings, especially if you play outside standard business hours. This guide walks you through the exact steps, document requirements, and typical timings to get your account verified quickly even when support teams are offline.
Verification at SpinKings casino is a standard Know Your Customer procedure designed to prevent fraud and underage gambling. The process requires you to upload specific documents through your account dashboard. Outside business hours—defined as weekends, public holidays, and late evenings—the automated upload system remains active, but manual review may be delayed. You can submit documents anytime; the queue processes requests in order, and priority is not given to after-hours submissions. However, knowing the exact requirements upfront saves you from repeated rejections.

The upload portal accepts all major file formats (JPEG, PNG, PDF) 24/7. For quick approval, ensure each file is clear, legible, and under 5 MB. Avoid using screenshots of digital copies—photographs of physical documents often meet fewer acceptance criteria. If you use a mobile device, the responsive interface works smoothly. During off-peak times, the automated validation system checks file size and format instantly; if something is wrong, you get an immediate error message rather than a later rejection. This allows you to correct mistakes before the manual review begins.
Most after‑hours verifications resolve within 6–12 hours, but delays up to 24 hours occur during weekends. The support team does not offer expedited service for off‑peak submissions, so plan accordingly if you intend to use a SpinKings no deposit bonus immediately after verification.
| Document Type | Why It’s Needed | Accepted Example |
|---|---|---|
| Government‑issued ID | Proves identity and age | Passport, driver’s licence, national ID card |
| Proof of address | Confirms residential location | Utility bill, bank statement (issued within 3 months) |
| Payment method proof | Verifies ownership of deposit/withdrawal method | Photo of card with middle digits hidden, e‑wallet screenshot showing name |
All documents must match the name on your account. If you registered with a SpinKings promo code, the same personal details apply. Double‑check that the address on your proof matches exactly what you entered during signup—even a missing apartment number can trigger a rejection.
Even with correct documents, problems can arise outside business hours. The most frequent is a “document unclear” error. Resolve this by re‑uploading a higher‑resolution image. Another common issue is mismatched names—for instance, using a middle initial on your ID but not on your account. In such cases, contact customer support during working hours; however, you can pre‑empt it by ensuring all names are exactly as on your identification. If you are trying to claim a SpinKings free spins offer that requires a verified account, note that the bonus will not trigger until verification completes. Similarly, SpinKings bonus funds are released only after the account status changes to “verified.”
Remember to check your spam folder for verification emails. The spinkings support team does not send manual reminders after hours, so monitoring your account dashboard is your best bet. Once verified, you can immediately access all features, including withdrawals and promotional offers.